Terms & Conditions
1. Acceptance
By engaging Next Level CFO (“we”, “our”, “us”), you (“the Client”) agree to these Terms and Conditions.
Commencement of work, acceptance of a quotation, payment of an invoice, or continued engagement constitutes acceptance of these Terms and Conditions.
2. Services
Next Level CFO provides financial and business advisory services, which may include:
- bookkeeping and accounting support;
- management accounting;
- CFO advisory services;
- budgeting and forecasting;
- financial reporting and analysis;
- cash flow management and forecasting;
- payroll support;
- project accounting and WIP management;
- Bank Guarantee management;
- financial systems and software implementation;
- software training; and
- other related financial or business advisory services as agreed with the Client.
The specific services to be provided will be agreed with the Client before commencement.
Any additional work outside the agreed scope may incur additional fees.
3. Client Responsibilities
The Client agrees to:
- provide complete and accurate information;
- provide records and information in a timely manner;
- advise us of any material changes affecting the engagement;
- provide reasonable access to relevant systems, records and information where required; and
- review reports, information and recommendations before relying upon them.
We are entitled to rely on information provided by the Client without independently verifying its accuracy, completeness or reliability unless specifically engaged to perform such verification.
4. Fees
Fees may be charged on an:
- hourly basis;
- fixed-fee basis;
- retainer basis; or
- project basis,
as agreed with the Client before commencement.
Any additional services requested by the Client outside the agreed scope may be billed separately.
5. Payment Terms
Invoices are payable in accordance with the payment terms stated on the invoice.
Unless otherwise agreed, invoices are payable within the stated payment period.
Late payments may incur interest at 10% per annum, calculated daily, on overdue balances.
The Client agrees to reimburse any reasonable costs incurred in recovering overdue amounts, including debt collection and legal costs, to the extent permitted by law.
6. Suspension of Services
We reserve the right to suspend or cease providing services where invoices remain unpaid beyond their due date.
We will generally provide reasonable notice before suspending services, where practicable.
The Client remains responsible for any outstanding fees incurred prior to suspension.
7. Confidentiality
We will maintain the confidentiality of Client information except where disclosure is:
- authorised by the Client;
- required by law;
- required to comply with professional or regulatory obligations; or
- reasonably necessary to provide the agreed services.
8. Privacy
Personal information will be handled in accordance with applicable Australian privacy laws and our Privacy Policy.
9. Intellectual Property
Templates, models, spreadsheets, reports, methodologies, processes and other materials developed by Next Level CFO remain our intellectual property unless otherwise agreed in writing.
The Client receives a non-exclusive licence to use deliverables provided by Next Level CFO for the Client’s internal business purposes.
The Client must not reproduce, resell, distribute or commercially exploit our templates, models, methodologies or other proprietary materials without our written consent.
10. Limitation of Liability
To the maximum extent permitted by law:
- our liability is limited to the fees paid by the Client for the relevant engagement;
- we are not liable for indirect, incidental, consequential or economic loss; and
- we are not responsible for losses arising from inaccurate, incomplete or misleading information supplied by the Client.
Nothing in these Terms is intended to exclude, restrict or modify any rights or obligations that cannot legally be excluded, restricted or modified.
11. Professional Judgement
Our advice and recommendations are based on the information available to us at the time and on our professional judgement and experience.
The Client acknowledges that financial and business advice may be affected by changes in circumstances, information, legislation, regulations, market conditions or other factors.
The Client remains responsible for business decisions made based on information or recommendations provided by Next Level CFO.
12. Bookkeeping and Accounting Services
Bookkeeping and accounting services are performed using information and records supplied by the Client.
Unless specifically engaged to do so, we are not responsible for independently verifying the accuracy or completeness of Client records or for identifying fraud, theft, misconduct or errors within those records.
13. Advisory Services
Recommendations and advice provided by Next Level CFO represent professional opinions based on the information available at the time.
The Client remains responsible for evaluating recommendations and making business decisions.
14. Electronic Communications
We may communicate with the Client by email, telephone, video conferencing, cloud-based accounting platforms and other electronic systems.
While reasonable precautions are taken, we cannot guarantee that electronic communications or cloud-based systems will always be secure, uninterrupted or free from viruses or other harmful components.
The Client acknowledges the risks associated with electronic communications and online systems.
15. Records and Working Papers
Working papers, internal calculations, methodologies and supporting documentation prepared by Next Level CFO remain our property unless otherwise agreed in writing.
Original Client documents and records remain the property of the Client.
We may retain copies of Client records where reasonably required for business, professional, legal or regulatory purposes.
16. Termination
Either party may terminate the engagement by providing one week’s written notice.
The Client remains liable for all fees and expenses incurred for work completed up to the termination date.
Termination does not affect any rights or obligations that accrued before termination.
17. Force Majeure
Neither party will be liable for delays or failure to perform obligations caused by circumstances beyond their reasonable control, including natural disasters, internet or telecommunications outages, cyber incidents, system failures, government actions or other events outside reasonable control.
18. Governing Law
These Terms and Conditions are governed by the laws of the State of Victoria, Australia.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of Victoria, Australia.